Shipping, Delivery & Collection FAQ
How much is shipping and local delivery?
Shipping costs depend on the items you’ve ordered and the country where they’re being delivered. You will always see all
your delivery options at checkout.
We also allow customers to PICKUP their order, in which case, there is no delivery fee, of course.
Do you ship overseas? Yes, we ship to most regions worldwide. Most deliveries outside Malta use Maltapost as the carrier.
How long will it take to get my order?
- IKEA products take between 5-14 working days to arrive in our warehouse if they are unavailable in our warehouse but
are in stock in Catania.
- IKEA products that need to be ordered from the Piacenza logistics centre may take up to 5 weeks to arrive in our
warehouse.
- BRICOCENTER products take around two to three weeks to arrive.
Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your
order status.
Which shipping carriers do you use for international deliveries?
Maltashopper use Maltapost as the international carrier. We do offer international shipping to most countries worldwide,
and all deliveries outside of Malta are handled by Maltapost. During the checkout process, you will be provided with a
shipping quote. Just to let you know, not all items are currently stocked in Malta. If you wish to purchase specific
items, you must place an order, and we will have them shipped to our warehouse through our standard service. The
delivery time from most suppliers to our warehouse is typically 5-14 working days, depending on stock availability. Once
the items arrive, we will carefully package them and send them out to you.
What if I can't make the delivery date you sent me?
In case the delivery date we provided doesn't suit your schedule, please inform us, and we will do our best to fulfill
your request. You have the option to pick up the goods from our office/warehouse or have someone receive the delivery on
your behalf. However, if you choose to change the delivery address, the delivery date may also need to be modified.
Please send us an email with any concerns, and we will respond as soon as possible.
Additionally, we can give you a heads up an hour before we arrive by calling you.
Can I move my delivery appointment to the following week?
We are pleased to accommodate your preferred appointment week. Nonetheless, we strive to deliver your products as soon
as possible because of our storage constraints and to ensure your satisfaction as a customer.
I live in an apartment block. Will you deliver to my flat?
Our delivery service covers the ground floor only. If you require delivery to a higher floor, you will need to make
arrangements with a lifting company and coordinate the delivery schedule with our delivery department. Any expenses
related to lifting services will be your responsibility.
Do you provide a lifter service?
No, you will need to make arrangements with a lifting company and coordinate the delivery schedule with our delivery
department. Any expenses related to lifting services will be your responsibility.
I live in Gozo. Do you deliver?
Gozo deliveries are normally scheduled once a week.
When can I collect my goods?
As soon as you receive the Order Update saying that the order has arrived, you can come to our warehouse to collect your
items!
I paid for delivery during checkout. What if not all my items are in stock during the first delivery? Do you deliver again?
We will always contact you with a new delivery date once the rest of your products arrive in our warehouse! The delivery
charge covers two deliveries of one order.
I paid the delivery charge, but I’d rather collect the order when it arrives. Is that possible?
Certainly! Kindly inform us in advance if you intend to collect your goods to ensure that we have everything ready for a
hassle-free collection at our office. You will also receive a store credit for the delivery fee if you decide not to
have the items delivered. You can collect your order within our opening hours.
Do you offer delivery from other stores in Sicily?
We are thrilled to offer collection services from popular stores like Tecnomat, Euronics, Maisons Du Monde, H& M,
Mediaworld and Apple Store Catania. Our fees are 25% of the total order value, subject to a minimum fee of €100.
eg: Your order value is €1000, our fee would be €250. Your order value is €100, our fee would be €100 (the minimum).
This charge also covers local delivery to the ground floor from Monday to Friday during our normal hours. The procedure
to make your order would be as follows: place your order with the store online. You may only order products that can be
collected from the Catania store once you have placed and paid for your order. Send us a copy of the order confirmation.
Please remember that our service fee does not cover returns to the supplier. If you need help with returns, additional
charges will be added. We do not offer warranty coverage for the items, so we recommend securing insurance to protect
your goods during transportation. Please email us at sales@maltashopper.com with your order details and the
corresponding store to proceed with our service. We'll take care of everything else and keep you informed.
For more information, please visit our website at https://maltashopper.com/pages/other-brands.