Before Delivery Day
You'll receive an email with a tracking link to follow our van with an estimated time window.
On the Day
Our delivery team will call you approximately 30 minutes before arrival. Please ensure someone is available to receive the delivery and that your phone is on.
What to Expect
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Deliveries are made to ground floor only (see our First Floor Delivery article for exceptions)
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Our team will place items inside your entrance or ground floor area
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Please check all packages for visible damage before signing and make sure you have received all that is listed on your delivery note
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Count the number of packages against your delivery note
If You're Not Available
If no one is home when we arrive, we'll attempt to contact you. If we can't reach you, the delivery will be rescheduled and a redelivery fee may apply.
Rescheduling Your Delivery
Need to change your delivery date? Contact us at least 24 hours before your scheduled delivery to reschedule at no extra charge.
Partial Deliveries
Sometimes not all items in your order arrive in Malta at the same time. In these cases:
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We may deliver available items first
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Remaining items will be delivered when they arrive
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You won't be charged extra for multiple deliveries
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We'll keep you informed of expected dates for remaining items
After Delivery
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Open and inspect your items within 48 hours
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Report any damage or missing parts immediately
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Keep all packaging until you've confirmed everything is correct