Shipping & Delivery Costs Explained
Products Sold on Our Website (IKEA, CASA, Bricocenter, The White Stone)
For products you purchase on maltashopper.com, the product price you see is the final price — our freight from Italy is already included. The only additional charge is local delivery within Malta, if you choose to have your order delivered rather than collecting it yourself.
Local delivery fees are calculated automatically at checkout based on your order. The cost depends on the size, weight, and number of items. You'll see the exact delivery fee before you confirm your order.
If you select collection (pickup), there is no delivery charge. You collect your items from our warehouse once we notify you they've arrived.
What's Included in Your Delivery Fee
Your delivery fee covers a maximum of two deliveries per order. Because items sometimes arrive at our warehouse at different times (depending on stock availability at our suppliers), we may deliver your order in two batches so you get your items sooner rather than waiting for everything to arrive.
If your order requires more than two deliveries, additional delivery charges will apply for each extra delivery beyond the included two.
Why do split deliveries happen?
Split deliveries are part of our Terms & Conditions and exist to manage warehouse space. Sometimes an item may be unavailable from our supplier for an extended period, and we are unable to store large quantities of goods indefinitely while waiting for that item. Our warehouse team schedules part deliveries to free up space for other customers' orders. This also means you receive the majority of your items sooner.
Booking Your Delivery Date
Once 50% or more of your order items have arrived at our warehouse in Malta, you can visit your order tracking link and select your preferred delivery date. If you already have a delivery date booked, it will show on your tracking link. You can change your delivery date via your tracking link up to 48 hours before the scheduled date.
We are unable to guarantee a specific delivery time. Our standard delivery window is 9am–4:30pm. On delivery day, you'll receive a real-time tracking link so you can follow the van's progress and see when the driver is approaching.
How Delivery Works by Brand
IKEA products are delivered from our Mqabba warehouse. Once enough of your items have arrived, you can book your delivery date via your tracking link.
CASA products that are in stock are delivered from our Santa Venera warehouse within 2 working days. Our Santa Venera team will coordinate with you.
Bricocenter products are delivered from our Mqabba warehouse, following the same process as IKEA.
The White Stone mattresses follow a similar process — we'll be in touch to arrange delivery once your order is ready.
Transport-Only Services (Mondo Convenienza & Maisons du Monde)
For brands where we provide a transport-only collection service, you pay the supplier directly for the products. Our fee covers the collection from Italy and transport to Malta:
- Mondo Convenienza: 20% of the undiscounted order value (minimum €250). Local delivery is €50 standard or €100 with a lifter service.
- Maisons du Monde: 25% of the undiscounted order value (minimum €100). Local delivery is charged separately.
These fees are always based on the original retail price before any discounts or promotions the supplier may have applied.
Gozo Deliveries
We deliver to Gozo, normally scheduled once a week.
Ground Floor Only
Our delivery service covers ground floor only. If you need items delivered to an upper floor, you'll need to arrange a lifting company yourself and coordinate the schedule with our delivery team.
International Shipping
We ship to most countries worldwide using Maltapost as our carrier. Shipping costs for international orders are shown at checkout. Not all items are stocked in Malta — if you order something that needs to be sourced from our suppliers first, standard lead times apply before we can ship internationally.
Storage Fees
We have limited warehouse space. Orders will be scheduled for delivery at our discretion. If you refuse delivery, a storage fee of €100 per order per week may apply. Orders uncollected after 3 weeks may be returned, with a refund issued minus any applicable storage fees.