Storage fees when no delivery date is selected

When every item on your delivery order is ready in our warehouse, we email you to choose your delivery date from your tracking link. Ready orders occupy reserved warehouse space, so it's important to select a date promptly.

The reminder sequence#

1. As soon as your order is ready you receive an email asking you to select your delivery date from your tracking link.
2. 24 hours later, if no date has been selected, we send a reminder.
3. 48 hours after the first email, if there is still no date selected, we send a final warning by email and SMS. This message states a clear deadline — one week after the first email — and explains the storage-fee policy below.

Choosing your date#

• The tracking link always offers at least one delivery date. Dates are usually within the next 7 days for your area; if your area has no availability that soon, the next available date is offered instead.
• Once you select a delivery date it is fixed. If you genuinely need a different day, contact Customer Care and we will do our best to help — dates cannot be changed online.

The storage fee#

If no delivery date is selected by the deadline, a weekly storage fee applies to your order:

• The fee is 10% of your order value or €10, whichever is higher, charged per week.
• The fee is added every week until the outstanding fees are paid and a delivery date is selected.
• Storage fees must be paid before a delivery date can be selected. Your tracking page will show a "Pay storage fee" button that takes you to a secure Shopify checkout. Once paid, the delivery-date picker unlocks automatically. You will also receive the payment invoice by email.

If storage fees keep accumulating#

If the accumulated storage fees reach or exceed the value of your order, the order is cancelled and no refund is due — the amount you paid for the order is used to settle the storage fees.

Does this apply to collection (pickup) orders?#

No. Collection orders never incur storage fees. This policy applies only to delivery orders where no delivery date has been selected. If a collection order remains uncollected for an extended period, it is handled differently: the order may be put on hold and its items allocated to other customers' orders, in which case you would need to wait for new stock to arrive before collecting.

How to avoid fees entirely#

Simply select your delivery date from your tracking link as soon as your order is ready — it takes under a minute. If something is preventing you from choosing a date (for example, you need us to store your goods for an agreed period), reply to any of our emails or contact us before the deadline and we will find a solution together. Agreed storage arrangements pause the fee escalation.

Questions or disputes#

If you believe a storage fee was applied in error, contact us straight away by replying to any of our emails or via WhatsApp on +356 20334532.