Why Ground Floor Only?
Our standard delivery service is to ground floor only. This is because:
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Many items are large and heavy (wardrobes, sofas, beds)
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Stairwells in Malta are often narrow
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Carrying heavy items upstairs risks damage to products and property
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It ensures safe working conditions for our delivery team
Can Items Fit in My Lift?
If your building has a lift, items may be able to go up if:
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The lift interior can accommodate packages up to 200cm in length
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The item fits through all doorways and corridors
Please measure your lift interior and check package dimensions before ordering. Package sizes are listed on product pages.
First Floor Delivery Options
If you need items delivered above ground floor, you must arrange a lifter (furniture hoist) service:
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Choose "lifter service" in the delivery options. This is needed as you will need our team to give you an exact time appointment.
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Confirm the delivery date with our customer care team
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Get your local council permit
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Book a lifter service at the delivery time arranged with our Customer care team.
What's a Lifter?
A furniture lifter is a mechanical hoist that raises items to upper floors via a balcony or window. It's commonly used in Malta for large furniture deliveries.
Requirements for Lifter Delivery
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Accessible balcony or large window
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No overhead obstructions (wires, trees, awnings)
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Street access for the lifter vehicle
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Someone must be present to receive items
Alternative Options
If lifter delivery isn't possible:
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Arrange your own transportation from our warehouse
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Hire a third-party moving company
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Consider smaller/lighter product alternatives