Ordering process
How do I place an order?
To get started, choose the REGISTER option located at the top right of our website and set up an account. Explore our
entire product selection and add the desired items to your shopping cart. When you're ready to complete your purchase,
indicate whether you'd like to PICKUP your items or have them DELIVERED, and provide your information on the following
page. If the products you want are in stock, you can expect a brief to no waiting period.
Can I make changes to my order after I've paid?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an
additional product, please place a new order online.
What if products are out of stock?
It's possible that certain items may be unavailable. Please note that IKEA, BRICOCENTER, etc. are highly popular in
Sicily, with hundreds of visitors daily, so the availability of items on their websites, though as near as possible to
accurate, may vary. As a third-party provider, we cannot access this information until the goods arrive at our
warehouse.
We will send you an Order Update email after each shipment is received. Please rest assured that we collect goods twice
a week and make every effort to deliver them to you as quickly as possible.
If an item is out of stock, it will be back-ordered until you decide to cancel it or until it is no longer sold by the
supplier. In either case, the full amount for these items will be credited to your account.
Is the price on your website the total price I have to pay?
Yes. The price listed on our website is the final price you'll pay for each item. The only extra charge that would be
added at checkout would be the local delivery charge if you opted for us to deliver the goods to your home or office.
Do you offer assembly of the furniture that I buy from you?
Yes, we do. Please send us a request for your assembly quote once you have placed an order, as we can only quote
assembly fees for paid -up orders.
Do you offer volume discounts?
Whilst we do not offer volume discounts, we regularly run offers, so it helps to be on our mailing list to receive our
offers. We also give discounts to our Bronze, Silver and Gold VIP members. You may find more information about our VIP
program here.
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an
account however, if you’d like to check your order history and have your shopping basket items and payment details saved
for next time. It’s quick and easy to create an account. Just visit account.maltashopper.com and follow the instructions
on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order
confirmation within 24 hours, please get in touch at sales@maltashopper.com just in case there’s a problem with your
order. Please check your mailbox’s spam or junk folder before contacting us in case the order confirmation has been
diverted there.
Why has my order been cancelled?
We typically only cancel orders if there’s a stock or pricing problem or if you’ve asked us to cancel. Please accept our
apologies if your order is cancelled because of a problem. We’ll always offer an alternative product and process your
full refund as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact
us straight away after ordering, via sales@maltashopper.com, we may be able to cancel your order before it’s processed.
If not, we’ll despatch your order, and then you can return it to us if you wish upon receiving it.
In the EU, you have the right to return purchases made online or through other types of distance selling, such as by
phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason –
even if you simply changed your mind.
The 14-day cooling-off period does not apply to all purchases. Some of the exemptions are:
- plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services
for specific dates
- goods and drinks delivered to you by regular delivery – for example, delivery by a milkman
- goods made to order or clearly personalised – such as a tailor-made suit
- sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt
- online digital content, if you have already started downloading or streaming i,t and you agreed that you would lose
your right of withdrawal by starting the performance
- goods bought from a private individual rather than a company/trader
- urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the
work once you have agreed on the price of the service
Please note that this list is not exhaustive.
The cooling-off period expires 14 days after the day you received your goods. For service contracts, the cooling-off
period expires 14 days after the day you concluded the contract. If the cooling-off period expires on a non-working day,
your deadline is extended till the next working day.
These rights apply to bona-fide consumers ONLY.
HOW TO CANCEL A PURCHASE
You must use the RETURN & EXCHANGE centre to request the refund here.
You must return the goods to our warehouse within 14 days of them being delivered to you.
If you order any items that were "made to measure" or designed and ordered specifically for you (such as kitchens,
wardrobes, etc.), they CAN NOT BE CANCELED or returned.
Can I change my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an
additional product, please place a new order online.
How can I track my order?
We’ll provide a tracking link soon after your order is paid. It is kept updated at every stage of your order, from the
moment you place it, through to despatch and delivery.
How long do items take to arrive?
Various factors influence the arrival time of goods at our warehouse for collection or delivery. First, please look at
the product page for availability. It will indicate whether the item is available in Malta.
IKEA:
- Are the items in stock in Malta? If yes, you can collect them immediately upon payment.
- If the items are in stock at IKEA in Catania, the delivery time typically ranges from 5 to 14 working days.
However, if they need to be brought from the logistics centre, the delivery may take up to 5 weeks. The processing time
depends on the workload of our buyers. Orders are fulfilled in the sequence they are received, so if there is a high
volume of orders, there may be a wait for yours. The space available on our truck for that week also impacts delivery
times. If our trucks fill up quickly, it may result in slight delays.
BRICOCENTER:
- Are the items in stock in Malta? If so, you can collect them immediately upon payment.
- If we don't have stock of the BRICOCENTER items in Malta, we can order them from Catania, and the goods generally
arrive within 14 days. However, if the items are unavailable in Catania, the delivery time might extend to 5 weeks.
I created a project on IKEA's website. How do I import the quote to your website?
When you create a project on the IKEA website, you cannot import that project into our e-commerce site as an order. What
you would need to do on the IKEA site is to finalise the project by clicking on "Finalizza".This will then give you the
complete list of the individual products that are needed to put the whole project together. You would make a list of
these products and quantities, and create an order on our site using the same code numbers (without the dots in between,
for example, 802.468.65 becomes 80246865). Once you have done that, you can see the total cost of the items. Let us know
if you need further assistance getting this done. If you would like to know what the assembly would cost, please email
us at sales@maltashoppper.com with your order number.