Every Maltashopper order has its own documents page where you can download all of its paperwork — invoices and credit notes — as PDF files.
Sent to you automatically
- Invoice — emailed to you the moment your order is paid, with the PDF attached and a download link.
- Credit note — if we refund part or all of an order, the credit note is emailed to you automatically in the same way.
These emails come from accounts@maltashopper.com, so check your spam folder if you can't see one.
Download them yourself, any time
- Go to maltashopper.com and log in using the account icon at the top of the page.
- Open Orders and select the order.
- Click the Download invoice button.
- The order's documents page opens, listing every invoice and credit note for that order. Download any of them as a PDF.
This works for all orders placed since March 2022.
Good to know
- If your order is not paid yet, the same button gives you a pro-forma invoice showing the current order details. The final numbered invoice is issued automatically the moment payment is received.
- The first download of a document is the original; downloads after that are watermarked COPY. The details on both are identical.
- If a billing detail on an issued invoice is wrong — for example a missing VAT number, or a name or address that needs correcting — contact us with your order number and we can reissue the document with the corrected details. The amounts, invoice number and issue date never change. Invoices issued before 28 August 2026 came from our previous invoicing system and cannot be amended.
- If you are VAT registered, see "Add or update the VAT number on your invoices" for how to add your VAT number yourself.