Payments & Accounts FAQ

What are the payment options available to me?

• Pay online - we accept the following credit cards: MasterCard, Visa, Maestro, JCB, American Express, Diners Club and Discover. We also accept payment by Apple Pay or Google Pay.

• Send a cheque payable to Maltashopper Limited to the following address: Maltashopper Limited, 162, Cannon Road, Santa Venera, SVR 5534. Please note that the value of a cheque must be over €20; otherwise, it can not be accepted.

• Transfer payment to one of two bank accounts:

  Maltashopper Limited
  VIVABANK S.A.
  IBAN: GR2805700002225151405147127
  BIC: PRXBGRAA

  If you prefer, make a bank transfer to:

  Maltashopper Limited
  Bank of Valletta account number: 40020284811
  IBAN : MT45VALL22013000000040020284811
  Swift Code: VALLMTMT

• Pay in person at Maltashopper, 162, Cannon Road, St.Venera, SVR 5534, Malta.

• Pay with any balance of store credit or Maltashopper Gift Cards that you might have.

Please add your order number to the transfer details or with the cheque sent by post so that we can match the payment to your order immediately and thus add your order to our open consignment at the time of receipt of payment.

REMEMBER: Paying with your VISA/Mastercard guarantees an immediate addition of your order to our open consignment.

If you are paying by CHEQUE/BANK TRANSFER, the order will only be added to our open consignment at the time once the funds are in our hands.

(ie: The cheque is received / bank transfer shows up on our statement)

Your order will only become active once full payment of the order has been received.

Where is my refund?

We aim to process refunds within 5 days of an item being returned to us or an order/item being cancelled. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

How do I download my invoice or credit note?

Your invoice is emailed to you automatically (with the PDF attached) as soon as your order is paid, and if we refund part or all of an order, the credit note is emailed to you automatically too. These emails come from accounts@maltashopper.com.

You can also download your documents yourself at any time:

1. Log in using the account icon at the top of our website.
2. Open ORDERS and select the order.
3. Click the Download invoice button. The order's documents page opens, listing every invoice and credit note for that order — download any of them as a PDF.

This works for all orders placed since March 2022. If your order is not paid yet, the same button gives you a pro-forma invoice; the final invoice is issued automatically the moment payment is received.

If you are VAT registered, you can add your VAT number to your invoices yourself — at checkout, or from the Profile page of your account. See the article "Add or update the VAT number on your invoices" for the steps.