Replace or swap an item on your order

Need a different size, colour, or product before your order ships? There's no direct "swap" button, but swapping is simple with store credit.

How to swap an item#

1. Remove the item you don't want, for store credit. Open your order tracking link, tap Remove an item for store credit, choose the item, confirm your details, and confirm the amount. Its value (minus any discount that applied to it) lands in your store credit straight away. Full steps: Remove an item from your order for store credit.
2. Add the item you want. If your tracking page shows Add items to this order (available for 7 days after you order, while the order isn't fully ready yet), add it to the same order from there. Otherwise, place a new order for the item you actually want.
3. Pay with your store credit at checkout. Sign in with the same email as your order and choose store credit as your payment method. It can cover the whole order or just part of it; you simply pay any difference. See How do I use my store credit at checkout?

Replacing a discontinued IKEA item#

If IKEA discontinued an item on your order, its value is refunded to your store credit automatically and we email you. For 7 days from that refund, your tracking page shows Need a replacement? with an Add items button: you can add a replacement to the same order, even if the rest of your order is already ready, so everything comes together. Your delivery (or collection) then waits until the new item arrives. After the 7 days, place a new order instead.

Already delivered or collected?#

Then it's handled as a return from your tracking link (Start request), followed by a new order:

• Within 14 days of delivery (your legal right as an EU consumer, including Malta): return the item for a refund to your original payment method, or to store credit if you prefer, then reorder. The box may be opened.
• Day 15 to day 90 (Malta goodwill): return it unopened for store credit, then reorder.
• From the tracking page you can also ask for a like-for-like replacement of the same item. For a different size or colour, return and reorder, or ask our team to set up a direct exchange.

See Order Changes, Cancellations & Returns for the full rules.

Good to know#

• The remove-for-store-credit step is only available while the item hasn't been collected or delivered, your order is paid, and the item isn't part of a bundle. If you would rather have the money back on your card or by bank transfer instead of store credit, email us; as an EU consumer that is your right.
• Prices and availability can change between orders, so do check the current price of your new item before you reorder.

Questions? Email sales@maltashopper.com and we'll help you sort it out!