Order Changes, Cancellations & Returns
Everything you need to know about changing, cancelling, or returning a Maltashopper order — including our 90-day return policy.
Order Changes, Cancellations & Returns
Can I Change My Order After Placing It?
Once an order is placed and paid for, we are unable to modify it. We begin processing orders promptly, so changes to items, quantities, or variants are not possible after checkout.
- Want to add items? Please place a new, separate order for the additional items.
- Need to change or remove something? Contact our customer care team at sales@maltashopper.com as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order is in progress.
Can I Cancel My Order?
There is a very short window between placing an order and processing beginning. If you contact us immediately after ordering, we may be able to cancel before processing starts. Email sales@maltashopper.com straight away.
If your order has already been processed or shipped, cancellation is no longer possible — but you can return the items once received (see below).
Custom or made-to-measure items (such as kitchen worktops, bespoke wardrobes, or anything designed and ordered specifically for you) cannot be cancelled or returned under any circumstances.
Return Policy — Deliveries Within Malta
For orders delivered or collected within Malta, we offer a 90-day return policy from the date of receipt. Items must be unopened, undamaged, and unused, with all original tags and packaging intact. Proof of purchase is required.
For IKEA items: the item must still be in IKEA's current product range at the time of return. If IKEA has discontinued the item, we are unable to accept it for return.
To start a return, open your order tracking link from your tracking link email and tap Start request in the Returns & Exchanges section. HQ will review your request and may offer a replacement, refund, or store credit depending on the circumstances.
Please note:
- Do not bring items to our warehouses without first submitting a request and receiving HQ approval. Unauthorised returns cannot be accepted.
- Once approved, drop-off locations depend on the vendor: CASA items → Santa Venera offices; IKEA, Brico, and other vendor items → Mqabba warehouse
- If returning the items yourself is not possible due to size or transport, we offer a collection service for €50 payable in advance
- Delivery fees are non-refundable for items that were delivered to you
- We do not accept returns on live plants, food, fabric by the metre, customised items, or gift cards
Damaged Items — Inspect Before Assembly
Damage or missing parts must be reported within 48 hours of delivery, before assembly begins. If you spot anything wrong at unboxing, do not start assembly — submit a Start request via your tracking link with photos.
Once an item has been partially or fully assembled, we are unable to offer a free replacement or full refund for visible damage that should have been spotted before assembly, missing parts visible at unboxing, or damage caused during assembly. We cannot determine whether the damage was present on delivery or occurred during assembly.
Glass and fragile items must be inspected and refused at the point of collection or delivery — we cannot accept claims for glass damage after acceptance.
Your statutory rights are not affected. Under EU Directive 2019/771, the two-year legal guarantee against hidden manufacturing defects continues to apply regardless of assembly. If a manufacturing defect becomes apparent during normal use within two years of delivery, you remain entitled to repair or replacement.
Return Policy — International / EU Deliveries
For orders shipped outside Malta, the 14-day cooling-off period applies in accordance with EU consumer law. You have 14 days from the date of receipt to request a return and refund. Items must be unopened, undamaged, and unused with original packaging intact.
Purchases made by businesses or non-EU residents may be subject to different terms — please see our full Return & Refund Policy for details.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are processed within 5 working days. Your bank or card provider may need additional time to post the funds to your account.
What If an Item Is Out of Stock?
If an item in your order turns out to be unavailable from the supplier, we'll contact you to discuss options — which may include waiting for restock, choosing an alternative, or receiving a full refund for the affected items.