Do you honour manufacturer extended warranty periods?

No. Every product you buy from Maltashopper comes with the 2-year legal guarantee, and that is the guarantee we offer.

Some manufacturers, such as IKEA or Bricocenter, advertise longer guarantees (for example 10 or 25 years). These are the manufacturer's own commercial guarantees. Maltashopper does not offer them and cannot handle claims under them.

What the 2-year legal guarantee covers

If a product has a manufacturing defect that shows within 2 years of delivery, we will repair it, replace it or refund you, in line with EU consumer law (Directive 2019/771). It does not cover misuse, accidental damage, unauthorised repairs or normal wear and tear. Your statutory rights are not affected.

How to start a warranty claim

Open your order tracking link from your tracking link email and tap Start request in the Returns & Exchanges section. Choose the warranty option, describe the issue, and upload photos. HQ will review your request and reply with next steps, including which warehouse to bring the item to (CASA → Santa Venera; IKEA, Brico, and other vendor items → Mqabba) and what to bring with it (typically your Maltashopper invoice and a printed description of the fault).